Course Level
Basic & Advanced
Format
Virtual, Instructor Led
Pre-requisites
Complete learner survey to capture expectations and unique needs
Review assigned pre-reads/videos before class
Assertive Communication
This course equips learners with practical strategies to communicate with confidence and clarity in workplace settings. It begins by addressing the fears and limiting beliefs that hinder assertiveness, then introduces adaptable frameworks to strengthen expression, build trust, and drive more effective interactions.
Outcomes & Impact:
Recognize communication styles and their influence on workplace interactions.
Demonstrate assertiveness in both one-on-one and group conversations.
Apply techniques to stay calm, clear, and confident under pressure.
Designed For: Professionals who find it challenging to be assertive in one-on-one or group settings and want to strengthen their presence, confidence, and credibility at work.
Course Outline:
Communication styles: passive, aggressive, passive-aggressive, and assertive
Recognizing your own style and the role of assertiveness
The psychology behind assertive behavior
Individual assessment: Assertiveness Index
Practicing assertiveness in one-on-one conversations
Strategies for staying assertive in emotionally charged situations
Duration: 4 Hours