Course Level
Basic & Advanced
Format
Virtual, Instructor Led
Pre-requisites
Complete learner survey to capture expectations and unique needs
Review assigned pre-reads/videos before class
Emotional Intelligence
With AI at the forefront of industries, technologies, and customer touchpoints, professionals must learn to collaborate effectively with both people and AI agents. Emotional Intelligence (EI) is no longer limited to empathy—it spans self-awareness, self-management, social awareness, and relationship management. Mastering EI ensures seamless human-to-AI handovers, personalized and predictive customer interactions, and stronger teamwork in increasingly hybrid environments.
Outcomes & Impact:
Self-reflect to recognize and manage emotional states where conscious or unconscious bias may impede handover with AI agents.
Overcome feelings of being overwhelmed by the depth of knowledge AI agents bring.
Demonstrate deep empathy with customers while troubleshooting, presenting, or communicating.
Coach peers, leaders, customers, and partners toward the “art of the possible” with Agentic AI.
Resolve conflicts, blind spots, or inconsistencies in data and insights.
Adapt effectively to changing customer, technology, and insight landscapes.
Collaborate across multiple teams and “teams of teams” that include AI agents to solve issues.
Designed For: Engineers, architects, customer success roles, sales professionals, and others who use AI to augment their work and want to apply EI at an advanced level in high-stakes, complex scenarios.
Course Outline:
Emotional self-awareness
Self-management
Application to role requirements
Social awareness
Relationship management
Team collaboration
Duration: 8 Hours (4 hours on two consecutive days)