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Course Level

Basic & Advanced​

Format

Virtual, Instructor Led​

Pre-requisites

  • Complete learner survey to capture expectations and unique needs

  • Review assigned pre-reads/videos before class

Negotiation Skills

This course equips learners with essential negotiation skills to navigate business deals, workplace discussions, and high-stakes negotiations with confidence and impact.

Outcomes & Impact:

  • Understand types of negotiation and when to apply them.

  • Overcome resistance and objections to move discussions forward.

  • Adapt to cultural differences in negotiation styles.

  • Apply active listening and questioning techniques to uncover interests.

  • Leverage BATNA and ZOPA to strengthen negotiation outcomes.


Designed For: Leaders and managers who engage in negotiations as part of their role and want to strengthen their foundational skills.


Course Outline:

  • Types of negotiation: distributive vs. integrative approaches

  • Common negotiation myths and mistakes

  • Resistance and handling objections

  • Cultural differences in negotiation styles

  • Active listening and questioning techniques to uncover interests

  • Introduction to BATNA (Best Alternative to a Negotiated Agreement) and ZOPA (Zone of Possible Agreement)


Duration: 4 Hours

 

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